Frequently Asked Questions
Everything you need to know about shopping with Nexgen
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy on all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Nexgen accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package in real-time.
Do you offer a warranty on electronic products?
Yes, all Nexgen electronics come with a standard 12-month manufacturer's warranty covering any defects in materials or workmanship.
Can I change or cancel my order after it's been placed?
Orders can be modified or cancelled within 1 hour of placement. After this window, the order is sent to our fulfillment center and cannot be changed.